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Products : Maintenance

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=> We are committed to providing the best in maintenance services! We treat every request with the utmost importance. We also stay current to the latest technology, so our products remain up-to-date and enhancement-rich.

While in effect, Maintenance Services for CPU or ENTERPRISE licenses provide for access to:

oNorth Ridge Software technical personnel for problem identification and resolution 24 hours a day, 7 days a week
oProgram Temporary Fixes (PTF's) that may be created
oEnhancements to the NRS product and associated documentation that may be created
oPeriodic mailings about product status from NRS Technical Support

Annual maintenance is included with all OTC license for the first year. Thereafter, maintenance services may be continued for a fee of 15% (Network Director) or 18% (Network Center) of the then current license fee for all licensed locations, payable annually in advance.

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